ORDERING POLICY
Payments/Deposits
All orders are required to be to be paid in full.
Custom Orders
We offer custom items by order, click here to inquire. All orders to be paid in full for custom orders for the order to be considered placed.
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ALL COOKIE ORDERS ARE FOR LOCAL PICK UP ONLY AND NOT AVAILABLE FOR SHIPPING.
Cancellation/
Refunds
All orders to be canceled no less than 2 weeks prior to pick up date for a full refund, less than two weeks you will receive a 50% refund. Please contact us ahead of time.
Allergies
We offer gluten sensitive items.Please inquire for more details.
TERMS OF USE
TERMS AND CONDITIONS
All our Products made by us are subject to the following Terms and Conditions.
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INGREDIENTS
All items, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform us prior of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of our products.
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QUOTATIONS
All Quotations are valid for 7 days from the date of issue.
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UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
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FINAL BALANCE PAYMENTS AND PICKUPS
The balance is due on or before pickup date, and before the Product leaves the premises.
If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.
If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.